To initiate a return for refund, please reach out to us at orders@ivyhealth.ai or by filling out this form.
Orders placed via IVY Health online store include a 30-day money-back guarantee. The 30-day period starts from the day the item is delivered.
For more information on the return process, please check out this article.
PLEASE NOTE: Refunds are available for purchases made directly through IVY Health online store. If you purchased your IVY Health product from a retailer, please contact that retailer for information on their return policy.
For the complete Returns & Refunds policy, please refer to this link.
All accessory purchases are final and returns are not possible regardless of the box condition.