Orders placed via IVY Health online store include a 30-day money-back guarantee. The 30-day period starts from the day the item is delivered. If you purchased your IVY product from a retailer, please contact that retailer for information on their return policy.
To obtain a refund for the purchase, all items eligible for return must be returned back to us no matter the condition (open/unopened).
To initiate a return for refund, please reach out to our Customer Support directly at orders@ivyhealth.ai or by filling out this form. Returns need to be authorized by Customer Support, in case of unauthorized returns of the products, the refund may be refused.
Once the return is authorized and you are sent the address for return, please make sure to ship the return within 30 days, as return packages that are sent after 30 days from authorization will not be eligible for a refund.
The return packages must be sent with registered mail which includes a tracking number.
Once we’ve received the returned merchandise please allow up to 3 business days for our team to inspect the condition of the returned items.
After that, your refund will be issued using the same payment method used to purchase the item(s). The refund is usually visible within 5–7 days, depending on your financial institution.
B.YOU Return Policy
B.YOU line of products are eligible for return and refund only if the items are in the original packaging and have not been opened and used. We cannot accept a return of an opened or used product.
In order to initiate the return process, please fill out this form or contact our customer support team at orders@ivyhealth.ai
All accessory purchases are final and returns are not possible regardless of the box condition.