If you have signed up for a IVY Premium Membership through our website please make sure you create an account in the IVY app with the email you used to subscribe in order to access your IVY Premium Membership Program.
The personalized program is assigned to your email, however, an account has to be created in the IVY app to activate and access all the benefits of our IVY Premium Membership program.
Please make sure you are using the same email you input during the signing up for the 14-day trial.
In case this does not relate to the issue you are experiencing, please contact us by filling out a form or directly at support@ivyhealth.ai and we'll be in touch within 48 hours.