String Health Inc. warrants that the original device purchased from IVY Health or an authorized reseller shall be without defect under normal use for a period of one year.
For residents from the European Economic Area (EEA) who purchased their IVY Health device in the EEA, the warranty period is two years from the date of purchase.
String Health also offers a 30-day money-back guarantee. To request a refund and obtain your return authorization, please contact Customer Service at support@ivyhealth.ai.